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Vehicle audio setup information

Get your vehicle radio ready to listen.

Learn where to find your Radio ID or ESN and review general information for setting up and troubleshooting a compatible vehicle audio system.

✓ Radio ID guidance
✓ Vehicle setup information
✓ Troubleshooting guidance
GET STARTED

Find your Radio ID

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Your Radio ID or ESN may be shown in the information or settings menu of your vehicle radio.

Enter the identifier if you want to keep it available while reviewing the information on this page.
SonicVela provides general information and setup guidance. Entering an identifier on this page does not verify, activate or change your radio service.
NEED HELP?

Choose the information you need

Review the available setup information or contact support if you need additional general assistance.

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Radio Setup

Review general steps for locating your Radio ID and preparing your vehicle radio.

View setup steps →
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Radio ID Help

Learn where your Radio ID or ESN may appear on your vehicle's audio display.

SIMPLE PROCESS

Find the information you need

Use the information available on your vehicle radio to review the setup process.

01

Turn on your radio

Start your vehicle radio and allow the audio system to load normally.

02

Open the information menu

Check the available information, settings or system menu on your vehicle radio.

03

Locate your Radio ID

Look for a Radio ID, ESN or similar identifier displayed by the radio system.

04

Review available guidance

Use the information on this site or contact support if you need additional general assistance.

FIND YOUR RADIO ID

Not sure where to find your Radio ID?

The location can vary depending on the vehicle and radio system. Check your audio display and available information screens.

01
Check the radio display

Look for an information or system screen showing your radio identifier.

02
Check the radio menu

Browse available settings or information menus for an ID, ESN or radio information entry.

03
Keep vehicle information available

Vehicle year, make and model can be useful when looking for setup information.

VEHICLE AUDIO 12:42
RADIO INFORMATION RADIO ID
A1B2-C3D4
Example display
◀ MENU OK ▶
✓ Example only
BEFORE YOU START

Have these details ready

Having a few basic details available can make setup or troubleshooting discussions easier.

✓ Vehicle year, make and model
✓ Vehicle trim, if known
✓ Radio ID or ESN, if available
✓ Radio display or error message
✓ Relevant radio or vehicle information
✓ Description of the issue
☎
NEED ADDITIONAL HELP?

Have questions about your vehicle radio?

Contact the available support option for general information about setup, Radio ID guidance and troubleshooting.

☎ Call Support +1 877 269 1015 →
FAQ

Common Radio ID questions

What is a Radio ID or ESN? +
A Radio ID or ESN is an identifier associated with a vehicle radio system. The exact format and location can vary by radio and vehicle.
Where can I find my Radio ID? +
Depending on the radio system, it may be available through an information screen, settings menu or another radio information display.
What information should I have before asking for help? +
Your vehicle year, make, model, Radio ID or ESN, and any message appearing on the radio display can be useful when discussing a setup issue.
What if my radio is not displaying the expected channels? +
Check the radio display for any available message or information and review the vehicle and radio details. If the issue continues, use the available support option for general guidance.
Can I get help if I do not know my Radio ID? +
Yes. Start with the Radio ID guide on this page and check the information screens or menus available on your vehicle radio.
Does entering my Radio ID activate my service? +
No. The form on this page is provided for general information and guidance only. Entering an identifier here does not verify, activate or change your radio service.