Your information.
Handled with care.

About This Privacy Policy

SonicVela is an independent website focused on satellite radio, connected audio, programming, receivers and listening information.

This Privacy Policy describes the types of information that may be handled when you visit or interact with the SonicVela website.

Our privacy practices should always match the actual features, technologies and services operating on the live website.

Information You Provide

You may choose to provide information such as your name, email address, phone number or other information when contacting SonicVela or requesting assistance.

If you provide information through a support request, you should avoid submitting passwords, payment card information or other unnecessary sensitive information.

Radio ID and Receiver Information

Some SonicVela support features may ask for information such as a Radio ID, ESN or receiver-related details.

Any information submitted through a support form should only be used for the purpose explained on that form. SonicVela does not automatically access information from a physical radio receiver simply because a Radio ID or ESN is entered on the website.

Do not submit information that you do not want to share through a general website support form.

Device and Technical Information

When you visit a website, standard technical information may be processed by hosting, security, analytics or other website systems.

Depending on the services enabled on the live SonicVela website, this information may include browser type, device type, operating system, pages visited, approximate location and technical information associated with a website request.

How Information May Be Used

Information may be used to:

• Respond to questions and support requests.
• Provide information about satellite radio and listening options.
• Maintain and improve website functionality.
• Understand website usage and performance.
• Help protect the website from abuse or security threats.

Information should not be used for a materially different purpose from the reason it was collected without appropriate notice or another lawful basis.

Cookies and Analytics

SonicVela may use cookies or similar technologies for website functionality, security, preferences, analytics or other purposes when those technologies are enabled.

If analytics, advertising or other tracking technologies are added to the website, this Privacy Policy should be updated to accurately describe the services being used and the relevant information practices.

Advertising and Marketing

SonicVela may use online advertising services to reach people interested in satellite radio, connected audio and related listening information.

If advertising or conversion-measurement technologies are enabled, information may be processed according to the applicable third-party service policies and the configuration used on the SonicVela website.

This section should be updated whenever advertising, remarketing or conversion technologies are added or changed.

Contact and Support Forms

Information entered into a SonicVela contact or support form may include the details you choose to provide, such as your name, email address, phone number and message.

The way this information is stored or transmitted depends on the technical service connected to the form.

If a form is connected to email, a CRM, database or another service, this Privacy Policy should be updated to accurately reflect that service.

Phone Calls

SonicVela may provide a phone-support option on the website. If you choose to call SonicVela, information associated with the call may be processed by the telephone or call service used to handle that communication.

If call tracking, call recording or call analytics are enabled in the future, this Privacy Policy should be updated to explain those practices where required.

Third-Party Services

SonicVela may use third-party providers for services such as website hosting, analytics, security, communications, advertising, payment processing or other website functionality.

The specific providers used by the live website should be reflected in the final version of this Privacy Policy.

Information Security

SonicVela should use reasonable technical and organizational measures appropriate to the information handled through the website.

No website, online service or internet transmission can be guaranteed to be completely secure. Users should avoid submitting unnecessary sensitive information through general contact or support forms.

Information Retention

Information may be retained for as long as reasonably necessary to provide the requested service, respond to inquiries, maintain business records, address security issues or satisfy applicable legal requirements.

Children's Privacy

SonicVela is not intended to intentionally collect personal information from children through general contact or support features.

If SonicVela introduces services or features directed toward children, the applicable privacy practices will be reviewed and updated accordingly.

Privacy Rights

Depending on where you live and the laws that apply, you may have rights concerning personal information, including rights related to access, correction, deletion or other privacy choices.

The availability of specific rights can depend on applicable law, your location and the circumstances under which information is processed.

Changes to This Policy

SonicVela may update this Privacy Policy when website features, services, technologies or information practices change.

The latest revision date will be displayed at the top of this page.

Contact SonicVela

If you have a question about this Privacy Policy or SonicVela's information practices, visit the Contact page for the available contact options.